Return & Shipping Policy

Shipping Policy

HEY’s products are shipped through reliable courier services, including Delhivery, DTDC, and FedEx. We require 24-36 hours to process and dispatch your orders. However, most orders are shipped within 12 hours.

To ensure smooth delivery, we require a complete address with a valid phone number. No orders will be shipped without a phone number. We do not ship to FPO/APO or P.O. Box addresses.

For any shipping-related inquiries, please contact us at [Your Email Address].

Shipping Within India

• We generally use Delhivery for domestic shipping.

• Free Shipping is available on prepaid orders.

• All orders within India are delivered within 4-7 working days.

• Cash on Delivery (COD) is available only in India for an additional charge of Rs. 50.

• The minimum order value is Rs. 499. Orders below this amount cannot be shipped.

International Shipping

• If you are an international buyer, please DM us or write to us at [Your Email Address] for further assistance.

• Currently, we do not have an international shipping option available on our website.

Order Tracking

If you want to track your order, email us at [Your Email Address], and we’ll assist you as soon as possible.

---

Return & Exchange Policy

• HEY does not offer returns, exchanges, or refunds on any orders.

• We do not process refunds for dissatisfaction or lack of usage.

• We strive to provide high-quality products and ensure a smooth shopping experience for our customers.

Damaged or Defective Products

In case you receive a damaged or defective product, we will send you a replacement.

To request a replacement, please follow these steps:

1. Take a video while unboxing the package (this is a mandatory requirement for any exchanges).

2. Report the issue within 7 days of delivery via:

   • Email: [Your Email Address]

   • WhatsApp: +91 [Your WhatsApp Number]

3. Our team will review the issue and provide the best possible solution.